Try these suggestions...
http://lexisnexis.custhelp.com/app/answ ... e-browsers
PC USERS
Firefox
Click on the small lock icon. Then click “Clear cookies and site data.”
Highlight a site and select Remove. You may have to do this multiple times for each site listed.
Chrome
Click on the icon to the left of the web address. Then click on Cookies.
Highlight the site address, and click Remove. Do this until all entries are gone.
Edge
Click on the icon to the left of the web address. Then click on Cookies.
Highlight the site address, and click Remove. Do this until all entries are gone.
